Business Tips··7 min read

The Importance of A No Call No Show Policy at the Workplace

The Importance of A No Call No Show Policy at the Workplace

Well, it's time to break the cycle and establish a no call no show policy at your workplace.

A no call no show policy will help you to keep your appointments and deals, while also ensuring that you're not wasting your time and energy on people who won't follow through.

What Is a No Call No Show Policy?

A no call no show policy is an attendance policy that is used in order to discourage customers from cancelling appointments without notice.

This attendance policy can help keep customers from overbooking appointments and wasting the time of the professionals who have agreed to work with them.

What Happens If You Do a No Call No Show at Work?

Do you regularly do things like no call no show or coming in late to work? If so, you may need to be extra careful when you get a disciplinary action from your employer.

There are a few things that could happen if you don't show up for work, and depending on your specific case, your employer may choose to take different disciplinary actions.

  •  If you regularly do no call no shows, your employer may decide that you're not committed to your job. They may also decide that you're not taking your job seriously, and may take disciplinary action against you. This could include a warning, a fine, or even termination.
  • Are you frequently late for work? Your employer may decide that you're not following their guidelines. This may also make them think that you have a careless approach to your work. This will force them to take disciplinary action, which could include a warning, a fine, or even termination.
  • If you have a history of no call no shows or coming in late for work, your employer may decide that you're not a good fit for their company. This will invariably lead to disciplinary action, which could include an oral or written warning, a fine, or even termination.

Employees would do well to remember that employers have tools like online schedule makers that they can use to keep accurate records of their employees. Therefore, there is no point in disputing records.

What Is Considered a No Call No Show?

A no call no show policy is when a customer does not show up for a scheduled appointment, even if they have called to cancel.

This can be disruptive to the customer and the practitioner. If a customer does not show up, it can be difficult to reschedule them. This can also lead to increased costs for the practitioner.

A no call no show policy can be beneficial to the practitioner in that it can help prevent cancellations and improve customer service.

When it comes to your health, you want to make sure that you are calling all of your appointments. However, there are times when you may have to cancel an appointment, or miss it altogether.

If you do not show up for an appointment, this is considered a no call no show. This can have serious consequences, including missed opportunities for treatment and potential health complications.

If you have any questions about why you may have had to cancel or miss an appointment, please speak to your health-care provider.

How to Deal with No Call No Show Employees?

Like many other business owners, you may have had to deal with employees who didn't show up for work, or who called in sick without notification.

While these no call no show employees can be frustrating, there are ways to deal with them effectively.

Here are 10 ways to deal with no call no show employees:

Set clear expectations

Make sure employees know what is expected of them, and be clear about what will happen if they don't meet those expectations. If they consistently don't show up or call in sick without notification, you may need to consider firing them.

Communicate with employees as much as possible

There is a need to communicate with your employees in a clear and concise manner. Make sure they know when and why their shifts are changing, and make sure that they know what to bring to work.

Offer incentives

Sometimes, offering incentives can help employees stay motivated. This could include bonuses, paid time off, or other benefits.

Set clear deadlines

If current employees do not show up for work or call in sick, set a deadline for them to meet their obligations. If they don't meet that deadline, take action – such as firing them. 

Discipline employees severely

If employees do not meet the expectations set forth in Step 1 or 2, you may need to discipline them severely. This could include docking their pay, issuing disciplinary notices, or even termination.

Communicate with employees' supervisors

If employees are not meeting the expectations of their supervisor, they may need to be disciplined further. Talk to their supervisor to see what disciplinary measures may be necessary. Make sure it's highlighted in both company policy rules and supervised by legal counsel if applicable. 

Issue verbal warnings

If employees are not meeting your expectations a few times, you may issue verbal warnings. If the warnings aren't followed by corrective action, you may need to take action – such as suspending or firing the employee. This can be included in an employee handbook too. 

Issue written warnings

This normally follows the verbal warning and after you've given them enough opportunities to meet your expectations. You may issue written warnings. If your warnings do not lead to corrective action on their part, it's necessary that you take action. If suspension does not work, firing the employee is the only other alternative. 

Suspend employees

If employees are not meeting your expectations even after following motivational methods a few times, consider suspending them without pay. This will give them a chance to correct their behavior, and may also give the team a break.

Terminate the employee

Sometimes employees just cannot live up to your expectations, even after you've given them quite a few chances to change their habits that lead them to not showing up for work. In such cases, you may need to terminate them after you've gone through the process of giving them a written notice or issuing them a disciplinary notice before firing them.

Implement time tracking Software

To manage employee attendance more efficiently, consider implementing employee scheduling software or a time tracking app. This technology can help you monitor unplanned absences and unscheduled time off, making it easier to identify patterns of absenteeism. It can also help you adjust employee scheduling processes in real-time, reducing the stress of emergency situations.

Establish a zero-tolerance policy

For certain roles and responsibilities, you may need to implement a zero-tolerance policy for no call no show incidents. Make sure this policy is clearly outlined in your employee handbook and communicated during orientation. This approach leaves no room for policy violations and sets a clear time frame for action situations, such as immediate termination.

Consult employment laws

Before taking any disciplinary measures like suspension or termination, consult employment laws to ensure you're not at risk for wrongful termination lawsuits. It's crucial to have a legal counsel review your policies and actions, especially when dealing with complex issues like job abandonment or voluntary termination on legal grounds.

Address personal issues proactively

Sometimes, personal issues can be the root cause of an employee's lack of motivation or frequent absences. Open a channel for employees to discuss personal problems that may be affecting their performance. Offering support in these stressful situations can sometimes turn a disengaged employee into a committed team member.

Can You Face Disciplinary Actions Due to No Call No Show?

In cases where employees do not show up for work without prior intimation, employers may take disciplinary action, including termination of employment.

Employers must weigh the seriousness of the employee's no-show against any other factors, such as the employee's long-term record of attendance.

If an employee's attendance is consistently poor, the employer may take more serious disciplinary actions, such as suspension without pay or termination.

With scheduling software at their disposal, employers can devote more time to improving employee discipline and reducing instances of no call no show.


In conclusion, managing unexcused absences and unexpected absences is a complex but essential part of running a successful business. The key lies in setting clear expectations for employee attendance and having an effective no-call, no-show policy template in place. Utilizing an employee scheduling app can streamline the employee scheduling process, helping to minimize the impact of an absent employee or an employee no-show. Always keep attendance records updated and ensure that emergency contacts are readily available, especially in cases of a medical emergency.

Advance notice for time off is crucial, but we understand that from time to time, unscheduled absences can occur. In such types of situations, it's important to differentiate between valid excuses and habitual absenteeism. A track record of repeated offenses may necessitate issuing a termination letter, but this should always be a last resort. Make sure to consult your absences policy and give customary notice before taking such a drastic step. Offering extra hours or personal time as an incentive can sometimes resolve issues related to employee absence and improve overall morale.

By taking a comprehensive approach, you can manage the challenges of employee absenteeism effectively and maintain a productive work environment.

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