Are you struggling to get more loyal customers for your business? What if we told you that there is a sales and marketing strategy that allows you to get more from the same potential customers you're already planning to reach out to?
Customer segmentation is a pretty simple concept - dividing your audience up into smaller segments instead of reaching out to everyone with the same marketing messaging. The end results are more revenue, higher customer loyalty, improved customer retention and more.
So, here is how you can achieve better customer experiences with segmentation.
What is customer segmentation?
Customer segmentation definition: This is a process or technique used in marketing and business that helps you identify and target the specific needs and wants of different customer groups.
This can be helpful in developing and delivering tailor-made products and services that are relevant and meaningful to each group, while minimizing overall customer churn and improving overall customer satisfaction.
Customer segment definition: These are segments formed after the process of segmentation has taken place.
Here are the different kinds of customer segmentation models:
- Demographic segmentation: Customers in demographic segmentation are divided into groups based on their demographic factors, such as age, sex, income, location, and interests.
- Geographic segmentation: one of the key types of customer segmentation, based on their location in your area, country or the entire world.
- Psychographic segmentation: This is the process of dividing customers into groups based on their psychological characteristics, such as personality traits, likes and dislikes, and attitudes.
- Behavioral segmentation: Customers are segregated based on their behavioral patterns, such as shopping habits, website usage, and purchase behavior.
- Attitudinal segmentation: This is the process of dividing customers into groups based on their attitudes or beliefs, such as satisfaction with a product or service, willingness to pay, or loyalty to a brand or company.
- Technographic segmentation: When you segment customers based on the technology they use. For example, Apple vs Android, Chrome vs Mozilla users and others. This is an important division with B2B leads and customers.
- Firmographic segmentation: This is when you segment customers based on the type of company they run and shared attributes. For example, segmenting them according to the business location, company size, industry and niche and others. Just take a look at your current customers and your existing customer journey to find segment inspiration for this one.
Ten tips on how to create a customer segmentation strategy
1. Begin with a customer profile
Start with understanding who your customer is and what their needs are. This will help you develop a segmentation strategy that meets their specific needs. The customer segmentation model you pick will greatly depend on who your ideal customers are.
2. Consider your competition
You need to know your competition in order to develop a customer segmentation strategy that stands out. This will help you understand what your customers want and need.
3. Analyze your customer data
Analyze your customer data in order to get a better understanding of who your customers are and what they want. This will help you develop a customer segmentation strategy that targets these individuals.
To improve your customer relationships and send better marketing messages, take a deep dive into customer data. For example, purchase history, previous contacts and others that will help your sales and marketing team create better communication and engagement.
4. Develop target market segments
Develop target market segments based on your understanding of your customer's needs and wants. This will help you reach your customers more effectively. You can always use this travel management system to save on travel costs when you have explored these market segments.
5. Create marketing campaigns specifically for each target market segment
Think of marketing campaigns that are focused on reaching your target market segment. This will help you reach prospects and convert them into customers.
For example, you can create an email marketing strategy targeting frequent users of your app, or target those who use mobile devices to make transactions.
6. Test your marketing campaigns and adjust them as necessary
This will help you narrow down on your target market segment, which is likely to yield more customers who are really interested in what you offer. The segmentation process, when done right, can show you which target segments react well to new offers.
Without sending out complex customer surveys and risking losing your current customer base, you can find your most profitable customers and reach your customer segmentation goals.
7. Train your employees appropriately
Train your employees appropriately so that they can provide the best customer service possible. Use this reliable leave management system to lower call abandonment rates.
Your employees should know what your customer pain points are and based on that, do effective customer segmentation upon each interaction.
8. Review your customer feedback regularly
Customer feedback will allow you to make necessary changes to your marketing campaigns that will help improve your customer service and conversion rates. Your target customers will be very vocal about type of digital marketing and sales experiences you give them.
Besides asking your customers about their user experience, B2B companies can also analyze metrics such as product usage, daily active users, and other metrics you can pull from analytics tools.
9. Analyze your customer behavior
Do a customer segmentation analysis on your customer behavior in order to understand what motivates them and how you can better serve them. You don't want to just learn their spending habits - you want to know how they use your products or services.
Based on that data, you can direct your sales efforts in the future.
10. Use customer segmentation to improve your business
Doing this will help you reach your target market segment more effectively. This will help you increase profits and grow your business. For example, you may learn that search engines are your best and most profitable sales channels and drop
Why is customer segmentation important?
Customer segmentation is an important tool for businesses to use in order to better understand and serve their individual customers.
By understanding and targeting each customer segment, businesses can provide them with products and services that are specifically tailored to their needs and preferences. This can result in increased sales and profitability for the business.
One of the most important benefits of customer segmentation is that it can help businesses identify and address customer needs and desires that may be unique to that segment. By doing this, businesses can create a more satisfied customer base and maintain their competitive edge.
Customer segmentation can also help businesses target marketing and advertising efforts to specific customer segments, which can be beneficial in increasing customer engagement and conversion rates.
Businesses can gather inputs from the different customer segmentation examples and implement them in their business marketing efforts.
Overall, customer segmentation is an important tool that can help businesses achieve success and growth.
Pros and cons of customer segmentation
Customer segmentation is an important tool in marketing that allows businesses to target and focus their marketing efforts on specific consumer groups.
Pros of customer segmentation
- Customer segmentation allows businesses to target their marketing efforts more effectively.
- It can help businesses identify and focus on key customer needs and preferences.
- Segmentation can help businesses increase sales and loyalty among their customers.
- By understanding the needs and wants of different customer segments, businesses can develop targeted marketing campaigns that are more likely to be successful.
- Segmentation can also help businesses identify areas where they can improve their products and services.
- Customer segmentation can help businesses achieve higher positivity ratios and avoid wasting resources on marketing campaigns that are not likely to be successful.
- Segmentation of customers can also help businesses better understand their competition and how they can best compete with them.
- Customer segmentation can also help businesses identify and understand the psychographics of their target market.
- By understanding the needs and wants of different customer segments, businesses can create a more customized customer experience.
Cons of customer segmentation
- The process of customer segmentation can be time-consuming and difficult.
- Segmentation can lead to the creation of artificial customer segments, which can be misleading and harmful to businesses.
- Customer segmentation can also lead to the exclusion of some customers from the marketing efforts of a business.
- Segmentation can be costly and may require the use of sophisticated marketing techniques.
- Segmentation of customers may not be appropriate for all businesses.
- Customer segmentation may not be effective if the target market is not interested in the products or services offered by the business, or is too small or narrowly segmented to effectively target.
Start doing better sales today
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